The rules, responsibilities, and boundaries for using Mlue AI.

Details

1. Acceptance and eligibility By using Mlue AI, you agree to use the platform lawfully and only for legitimate business or personal use. 2. Accounts and security You are responsible for your account credentials, billing activity, stored content, and any actions performed through your workspace. 3. Credits and usage payments Credits are prepaid usage units for platform services. Pricing may vary by model and task. Failed or unavailable generations may be refunded as platform credits when the platform can verify that no usable service was delivered. Unless required by law or expressly stated otherwise, purchases are not automatically refundable. 4. Subscription invoices and payment Platform subscriptions are paid through invoices. Access changes only after the linked invoice is confirmed paid. Only the current invoice path should be used to avoid cancellation of older unpaid payment links. 5. Renewal deadlines, grace, suspension, and deletion Renewal is manual by default. A renewal invoice is normally created 7 days before the current paid period ends. If unpaid by the period end, the subscription becomes past due. Your account may remain active for a 3-day grace period. After 3 days without payment, access may be suspended. If the subscription remains unpaid for 21 days after the missed renewal date, the account and its stored data may be permanently deleted. 6. Activations, upgrades, and promo codes First activation invoices expire after 72 hours if unpaid. Upgrade invoices may also expire after 72 hours if unpaid. Self-serve upgrades apply only after the upgrade invoice is paid. Promo codes are subject to eligibility rules and apply only to eligible first-subscription or upgrade invoices unless stated otherwise. 7. Manual and support-assisted billing Support may reissue or void invoices, record approved manual payments, or help replace a billing path when needed. Access still depends on a paid invoice or explicit support action. 8. Cancellations, refunds, and chargebacks Cancelling a subscription stops future renewal invoices, but access usually remains until the already-paid period ends. Refunds and chargebacks may require manual review and may result in suspension or termination when abuse or unresolved payment risk is detected. 9. Acceptable use You may not use the platform to abuse payment systems, scrape or attack the service, infringe intellectual property, distribute illegal content, evade moderation, or interfere with other users. 10. Uploaded and generated content You are responsible for ensuring you have the necessary rights to any uploaded files, references, or brand assets published through the platform. 11. Suspension and termination We may suspend or restrict accounts, files, or features when we detect abuse, non-payment, security risk, policy violations, or payment disputes. 12. Service changes Providers, models, features, and pricing may change over time. We may add, remove, or modify capabilities when needed to operate the platform safely and reliably. 13. Contact For billing or access questions, contact support@mlueai.com. For general matters, use the contact page on our website.